Shipping policy

Order processing

Orders are processed within 1–3 business days of payment being confirmed. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

If you need to change or cancel your order, contact us as soon as possible. We can usually make changes before your order has been dispatched. After dispatch, you can still cancel under our Refund Policy.

Delivery times

Estimated delivery is 7–9 business days after dispatch. Delivery times are estimates and may vary depending on your location, the carrier and circumstances outside our control. Delivery costs are shown at checkout before you pay.

Tracking

You'll receive a tracking number by email once your order ships. If you haven't received tracking information within 7 business days of placing your order, please contact us.

Lost or delayed parcels

Your order is our responsibility until it is delivered to you. If your parcel is lost in transit or hasn't arrived within 30 days of your order, contact us and we'll arrange a replacement or a full refund.

Your delivery details

Please check your shipping address and phone number before completing your order. If a parcel can't be delivered because of an incorrect address, or isn't collected from a collection point in time and is returned to us, we'll contact you to arrange re-delivery, which may carry an extra postage charge.

International orders

Orders delivered outside the UK may be subject to import duties and taxes charged by the destination country. These are the customer's responsibility.

Contact

Questions about your order? Email us at morrystudios@proton.me.